Former Ohio Valley University students struggle to get school transcripts

PARKERSBURG, W.Va. (WTAP) – “I came home to Florida. I was kind of trying to figure out where I was going to go and rush the process. Because I ended up going to a new school “Says Chloe Spencer, a former Ohio Valley University student. “But I got lucky because they were asking for the official transcripts and I was like, ‘Look, I can’t get them. “”

Chloe Spencer is trying to continue her education after OVU went bankrupt and closed in December 2021.

She says OVU gave her an unofficial transcript after she asked for an official one eight times. Her current school in Pennsylvania had to step in to help her.

“So I kept calling and calling and texting him. And I said, ‘Look, I need my transcript. I have to go to another school. As if I couldn’t sit here. And it took, I mean, about two weeks before I was approved for school before I even left to go to school,” says Spencer. “I got an unofficial transcript, and they ended up taking that one.”

“The school also contacted them,” explains Anne, Chloé’s mother. “His new school contacted OVU, and they didn’t make any contact. They didn’t respond or respond.

“They asked me for her number, then they asked me for the direct line to the school,” says Spencer. “So I had given it to them because they were trying to help me as much as they could to get the transcript. For me to be accepted.

Kate Davis graduated in 2019. She says even before school closed; it was difficult to get an official transcript.

She asked ten times.

“I sent probably 30 emails. I got my hands on my own professor, my own dean. And they said because of the brokers they couldn’t get in. I called the state , they said there was nothing they could do because it’s a private school. Not public,” says OVU Class of 2019 graduate Kate Davis.

She was finally able to get one after her father helped her.

“My dad physically went and knocked on the door,” Davis says. “And they gave him a transcript.”

Former university president Michael Ross told the Christian Chronicle news source before OVU shut down that the problem with students getting the transcripts is that the server is “a bit outdated.” the school also suffered another blow when a storm knocked out the server five months before OVU shut down.

“I understand that currently all transcripts are on a single server in the basement of OVU. And they are struggling to process them due to a lack of electricity,” says Daniel Casto, graduate of OVU’s Class of 2005 and former adjunct professor “It’s very scary for someone, not just recent college graduates, but anyone who’s graduated from the institution.”

The college released a statement on Sunday saying a group of anonymous volunteers would process transcript requests.

We reached out to former college president Michael Ross and former provost Wes Crum.

We haven’t heard from either of them.

A few faculty and staff have volunteered behind the scenes to continue processing alumni and student transcripts. This group wishes to remain anonymous. This group volunteered tirelessly and overcame several obstacles without direction from management. However, we remain in contact with the West Virginia Higher Education Policy Commission and the Higher Learning Commission about any delays and obstacles. The court-appointed receiver, ABTV, has also been extremely kind to our students and the alumni community in supporting the transcription process.

The most recent issue is limited power on campus and access to our database, Power Campus. We are working with IT to restore Power Campus and continue processing transcripts. We hope we can start processing transcripts soon, as we know that our students’ and alumni’s inability to transfer to other institutions, enter graduate school, and gain promotions is hurting their ability.

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